Privacy policy

  1. Our contract with you

3.1 How we will accept your order

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. If we have already received payment from you and we are unable to accept your order we will inform you of this in writing and refund you as soon as possible.

3.3 Your order number

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 Minimum age.

You may only purchase products from our website if you are at least 18 years old.

3.5 Promotional voucher codes

Promotional voucher codes may, if valid, be used against a purchase subject to the terms and conditions detailed on the voucher. However, only one voucher code or other promotional offer or discount can be used on anyone order. We have the right to refuse or cancel any order which has mistakenly been discounted with more than one voucher code or other promotional offers. You will be issued a full refund for any order cancelled under this clause.

  1. Our products

4.1 Products may vary slightly from their pictures.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Product sizes may vary slightly.

The size charts provided on our website are provided as a guideline only. Although we have made every effort to provide accurate size descriptions, all product sizes vary slightly. The size of your product may vary slightly from the sizes given in the product description.

4.3 Product packaging may vary.

The packaging of the product may vary from that shown in images on our website.

  1. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply, or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7 - Your rights to end the contract).

  1.  Providing the products

6.1 Delivery costs

The costs of delivery will be as displayed to you on our website upon checkout

6.2 When we will deliver the products

During the order process, we will let you know when we will deliver the products to you. In any event, we will deliver the products within 30 days of the day on which we accept your order.

6.3 We are not responsible for delays outside our control

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 If you are not at home when the product is delivered

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

6.5 If you do not re-arrange delivery

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

6.6 When you become responsible for the products

The products will be your responsibility from the time we deliver the products to the address you gave us.

6.7 When you own the products

You own the products once we have received payment in full.

  1. How to end the contract with us

7.1 Tell us why you want to end the contract

To end the contract with us, please let us know by emailing us at Please provide your name, home address, details of the order and, where available, your phone number and email address.

  1.  Returning products for refund or exchange

If you end the contract for any reason after products have been dispatched to you or after you have received them, you must return them to us. You must post the products back to us using the return label that was included with your products when we delivered them. If you require a new return label please email us at

8.1 When we will pay the costs of return

We will pay the costs of return:

(a) if the products are faulty

(b) if you are ending the contract because of a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

In all other circumstances, you must pay the costs of return.

8.2 How we will refund you

We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.

8.3 We will refund you in the same currency in which we received payment from you, and in the same amount. We will not be responsible for any subsequent conversion fee you may incur for converting the refund payment into a different currency or for any fluctuations in the currency exchange rates between the date of original payment and the date of refund.

8.4 When your refund will be made.

We will make any refunds due to you as soon as possible

  1.  Our rights to end the contract

9.1 We may end the contract if you break it

We may end the contract at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you.

9.2 You must compensate us if you break the contract

If we end the contract for the reason set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

  1.  If there is a problem with the product

10.1 How to tell us about problems

If you have any questions or complaints about the products, please contact us. You can write to us at

  1. Price and payment

11.1 Where to find the price of the products

The price of the products (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the products advised to you is correct.

11.2 When you must pay and how you must pay

We accept payment by PayPal, as well as by the following card types: Maestro UK, American Express, MasterCard, Solo Card, Visa Debit and Visa Credit. You must pay for the products at the time of placing your order and, in any event, before we dispatch them. We are not responsible for and will not refund any fees or charges imposed by your bank, building society or credit card company for processing any transaction or refund in relation to your order.

  1. Our responsibility for loss or damage suffered by you

12.1 We are responsible to you for foreseeable loss and damage caused by us

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

  1.  How we may use your personal information

We will use the personal information you provide to us:

(a) to supply the products to you;

(b) to process your payment for the products; and

(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

13.1 We will only give your personal information to other third parties where the law either requires or allows us to do so.